Returns & Refunds Policy

1. Change-of-Mind Cancellations

Under the UK Consumer Contracts Regulations, for standard goods purchased online, your cancellation period ends 14 calendar days after the date you or your nominated recipient physically receives the goods. You then have a further 14 calendar days to post the goods back to us.

You can cancel without providing a reason, and this right fully applies to sale or promotional items.

2. How to Initiate a Return

To start a return, email us at hello@dasupermartltd.co.uk with your order number and the items you wish to return, or send a clear written cancellation statement to our registered office. Our team will provide the appropriate UK return destination address and dispatch instructions. You do not need a prior authorisation code or permission to give a legally valid cancellation notice.

Please note: Do not send parcels directly to our London registered corporate office without checking instructions first, as our returns processing facility operates at a dedicated logistics hub.

3. Item Condition & Packaging

You may inspect and try on garments indoors just as you would in a high-street shop. Please package returns securely, including tags and original packaging where available. A deduction may only apply if goods show diminished value caused by handling beyond what is necessary to establish their nature, fit, and functioning.

4. Return Postage & Fees

For change-of-mind returns, the customer is responsible for direct return postage costs. For items that are faulty, damaged, or not as described, DA Supermart Ltd covers reasonable return shipping costs. We never charge a restocking fee (£0.00).

5. Refund Process & Timelines

Once a valid cancellation or return is confirmed, we issue your full refund without undue delay and no later than 14 days after receiving the returned goods or proof of return postage. Refunds are credited to your original payment method with zero transaction fees.

6. Faulty, Damaged or Incorrect Goods

If you receive an item that is faulty or damaged in transit, please notify us as soon as possible at hello@dasupermartltd.co.uk. Prompt reporting helps us address courier issues, but there is no 48-hour deadline that restricts or expires your statutory rights under the Consumer Rights Act 2015 (including your 30-day right to reject faulty goods, and subsequent repair, replacement, or refund entitlements).

7. Size Exchanges

If you need an alternative size, contact us promptly. Size exchanges depend on stock availability and do not prejudice your legal right to request a full refund.